Claims Handler

£21,000 - £24,000
Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Gym membership On-site parking Referral programme
Normal hours of work:
Full Time - Permanent

We are expanding and recruiting for additional Customer Service Agents to work in our busy Claims Handling department to take inbound calls from our customers.

This role does not require previous claims experience; instead we are looking for people with the right cultural fit who will fit well into our busy and friendly team. The role does have a technical insurance element which we are happy to train.

We are looking for people with a minimum of 6 months experience in a claims handling or other customer service role. You will need to have a excellent telephone and administration skills and be happy to be based on the phones dealing with 50 - 60 calls per day. This role will require you to take calls from policy holders from all over the country in a calm, efficient and professional way.

As a company we encourage training and development and staff are able to train for the Chartered Institute of Insurance qualifications if they so wish.

Key Responsibilities

  1. Managing customer relations
  2. Taking inbound and outbound calls
  3. Gather customer details
  4. Record information accurately on the company’s internal claim management system
  5. Provide customers with claim updates


  1. Eager and helpful approach
  2. Experience of using databases
  3. Keen eye for detail.
  4. Excellent communication skills (both written and verbal)
  5. Confident telephone manner
  6. Previous experience in a customer service role

What you need to do now

Please email if you are interested in applying

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