This Privacy Policy explains how 4th Dimension Innovation ("4th Dimension", "we", "us", "our") will use your personal information when you provide 4th Dimension information or use this website. We will be the ‘data controller’, i.e. we will be responsible for decisions about how your data will be processed, for the purposes of data protection legislation.

We are committed to protecting your personal data with robust safeguards that meet the highest industry standards. This Privacy Notice explains what information we collect, how we use, who we share data with and your rights.

What Personal data we may collect as appropriate and necessary.

• Basic details: Full name, date of birth, home address, post code.
• Financial details: Bank account, payment card information.
• Identification: Driving license, vehicle registration.
• Authorised representatives: Same details for anyone you authorize to act on your behalf.
• Special Categories: Health data, any vulnerabilities, gender, convictions, claims history.

If we need to obtain information which is by nature sensitive, we will only do so on the basis that it is in the public interest. For example, to fight crime, prevent fraud or to make sure insurance is available.

We will only request what is necessary, protect it with appropriate security measures and retain such personal information for no long as is necessary.

We may collect personal information from you, or a named representative, by telephone, email, text, letter, or other companies assisting or associated with the claim.

How do you use your personal information

We will collect and use your personal information:

• Where the processing is necessary in connection with the claim;
• To meet our legal or regulatory requirements;
• For our “legitimate interest.” It is in our legitimate interests to collect your personal information as it provides us with the information that we need to provide our services to you more effectively. We will always ensure that the amount of information that we collect, and the extent of our processing activities do not go beyond what is required to meet this legitimate interest.

We will never sell your data or use it for marketing without your explicit consent.

Who we share your data with

Where we are obliged to share information, we will ensure that they have adequate procedures to ensure that the information is managed in accordance with the relevant legislation and regulatory guidance.

• Insurers & reinsurers: Underwriter and settle claims
• Brokers & intermediaries: Administer your policy
• Solicitors, loss adjusters, engineers, recovery agents: Handle claims
• Fraud-prevention agencies & databases: Detect and prevent fraud
• Regulators & law enforcement: Comply with legal duties

All recipients must have adequate safeguards and are bound by UK data-protection law.

How long do we retain your personal information for?

We will retain and process your personal information for as long as necessary to meet the purposes for which it was originally collected, as outlined in this policy. These periods of time are subject to legal, tax and regulatory requirements or to enable us to manage our business.

What is your data protection rights?

You have a number of rights in relation to how we process your personal information. We have set out an overview of these rights below. These rights are not absolute and will apply, subject to certain conditions, as set out in applicable data protection legislation. Your rights may include:

• to access your data (by way of a subject access request);
• to have your data rectified if it is inaccurate or incomplete;
• in certain circumstances, to have your data erased, for example if you withdraw your consent to us using it, or we no longer need it for the purpose for which we collected it;
• in certain circumstances, to restrict the processing of your data;
• a right of data portability, namely to obtain from us in a structured, commonly used, and machine-readable format a copy of your data for you to reuse for your own purposes across different services;
• to claim compensation for damages caused by a breach of the data protection legislation;
• if we are processing your personal information with your consent, you have the right to withdraw your consent at any time.

If you wish to apply any of your rights, we have a designated point of contact via email at [email protected] .Please be ready to quote your name and address as they appear on your claims information and your claims reference code, as this will assist us in dealing with your request. If you are unsure about where you can find this information, you can contact us by calling 0330 880 3400.

What happens if you do not provide your personal information?

If you do not provide us with the required personal information, we will not be able to provide you with the services you requested.

Who can you contact for further information?

If you have any questions about this Privacy Policy, in the first instance you can write to our Data Protection Officer at:

Or via email at [email protected]

If you are concerned about how we process your personal information, or are not satisfied with our handling of a request you have made in relation to your rights, you can make a complaint to the Information Commissioner's Office at this address: First Contact Team, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. Website - www.ico.org.uk. You also have the right to seek a judicial remedy before a court.

Cookies

Our website uses a minimal approach to cookies. We are committed to transparency regarding the technologies we use and aim to respect your privacy. This statement explains how we use (and do not use) cookies and similar tracking technologies on our website.

How We Use Cookies

We categorize the cookies we use into two main groups:

Essential (Strictly Necessary) Cookies

These cookies are essential for you to browse the website and use its features, such as accessing secure areas or ensuring the website loads correctly. Without these cookies, the website would not function properly. These cookies do not require your consent because they are necessary for the basic operation of the site.

Analytics Cookies

We use Fathom Analytics for simple, privacy-focused website statistics. This is a privacy-first analytics tool that does not use cookies to track individual visitors. It operates by collecting aggregated, non-personally identifiable information about website traffic (such as which pages are popular and where our visitors come from). Because it does not use cookies or collect personal data, it is fully compliant with GDPR, CCPA, and PECR, and does not require a cookie banner or consent.

How We Do NOT Use Cookies

We do not use cookies for the following purposes:

• Marketing or Advertising: We do not use any cookies for targeted advertising, retargeting, or social media tracking.
• Third-Party Tracking (except Fathom Analytics): We generally do not use third-party cookies for non-essential purposes. Fathom Analytics is the only non-essential tracking tool used, and as noted above, it is cookie-less.
• Personalisation: We do not use cookies to remember your individual preferences or personalise content (beyond what is managed by essential functional cookies).

Your Choices and Control

As we only use strictly necessary cookies and a cookie-less analytics solution (Fathom Analytics), there is no consent mechanism or cookie banner to manage, simplifying your experience. If you wish to restrict or block all cookies (including the essential ones) from this or any other website, you can usually do this through your browser settings. However, please be aware that blocking essential cookies may impact the functionality and performance of our website.

Changes to this Privacy Policy

We suggest that you print a copy of this policy for your records. We may amend this Privacy Policy from time to time, for example to keep it up to date or to comply with legal requirements, and any such amended policy will only apply from the time of amendment.

We are authorised by the Financial Conduct Authority (FCA) and registered with the Information Commissioner’s Office (ICO).